A delightful customer experience is your best differentiator
and growth driver
that drive organic growth
for your business.
Delighted customers are your brand’s best champions
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You are delivering a good product, but you are not getting enough referrals
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Your customers seem happy but they are not talking about your brand on their social media handles
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You are spending most of your marketing budget on acquiring new leads
If any of this resonates with you, you are not alone. In a crowded market, attention spans are shrinking and consumer behaviour is evolving by the day. To stand out and grab eyeballs, many brands focus their marketing effort on lead generation and advertising. It costs a lot but delivers a sub-optimal ROI.
How about leveraging the marketing superpower that you already have? Your own customers! Now you can turn them into superfans of your brand. Superfans who will drive organic growth for your business, by passionately spreading word of mouth.
But, to create superfans, a good product or service alone is not enough. You have to create and consistently deliver a delightful and effortless customer experience. And that is where I come in.
Building a great customer experience is a function of intent, strategy and execution. I offer handcrafted solutions specifically for your business, be it a large organisation or a lean startup.
My keynotes and workshops will instil a customer-centric mindset in your team. It will inspire and educate them to not just do a job, but to make a difference in the lives of their customers with their work.
What Clients Say
"Vinay is a dynamic and versatile facilitator who brings in not just a lot of energy but also depth to the programs he designs & delivers! He has conducted multiple programs at TTK Healthcare catering to a diverse audience across manufacturing, sales, operations, etc. He is able to establish an easy connect with participants and impart complex frameworks through relatable activities and case scenarios via the online medium. This has helped participants easily apply the learning in their work context. The training feedback has been wonderful too. It would be our pleasure to continue working with Vinay for many more learning engagements at TTK."
Sanjana Sarma
AGM HR - TTK Healthcare
Clients I've delighted
